Privacy Notice

IceCreamTutor, located in Hong Kong, (referred to as “IceCreamTutor,” “we,” “our,” or “us”), acting as data controller, is dedicated to safeguarding and respecting your privacy. This Privacy Notice outlines our practices regarding the collection, use, and disclosure of information provided by you through our website or platform (referred to as the “Platform”).

This Privacy Notice, alongside our Terms and Conditions, establishes the principles governing the processing of any personal data we collect from you or that you provide to us. Please review the following details carefully to understand our approach to your personal data and how we handle it.

1. Information Collection and Duration

1.1 Information Provided by You

When you use our Platforms, you may provide us with information, including personally identifiable information (“Personal Data”). This includes completing forms on the Platforms (e.g., sign-up forms), participating in competitions or surveys, communicating with us, or reporting issues with our Platforms.

The information you provide may include:

  • Mandatory details required for service registration, such as name, email, date of birth, gender, mobile number, IP address, Skype/Hangouts ID, and password.
  • Additional information like photographs, postal addresses, qualifications, mini-portfolios, correspondence records, requests or advertisements placed through our Platforms, financial transaction details, visit logs, survey responses, and location data.
  • Certificates and documents agreed to be provided.

1.2 Automatically Collected Information

When you interact with our Platforms, we may collect certain information automatically, including details about your devices and networks, IP addresses, browsing activity, and interactions with our Platform resources. This may involve technologies like cookies.

1.3 Data Retention

Your data will be securely retained indefinitely unless you explicitly request complete deletion. To do so, please email privacy@icecreamtutor.com with the subject “Data Deletion.”

2. Utilization of Information

We utilize collected information for various purposes:

2.1. Legal Basis

  • Fulfilling contractual obligations and providing requested information or services.
  • Sending service-related communications.
  • Processing payments and facilitating transactions.
  • Personalizing user profiles.
  • Facilitating communication between members.
  • Providing support services.
  • Ensuring legal compliance and enforcing our Terms and Conditions and Privacy Notice.
  • Notifying users about service changes.
  • Verifying certificates and documents.
  • Administering, improving, and securing our Platforms.
  • Enabling participation in interactive features.
  • Enhancing advertising effectiveness.

3. Recipients of Information

Information collected may be shared with:

  • Platform members for service provision.
  • IceCreamTutor entities, affiliates, and third-party service providers.
  • Business partners for various services.
  • Sub-contractors in technical, payment, or analytics roles.
  • Third parties for legal compliance, business transfers, or emergencies.

4. Message Moderation

We may review messages for fraud prevention, service enhancement, and contractual enforcement, but not for commercial purposes.

5. Targeted Advertising and Marketing

With consent, we may use collected information for marketing purposes, including electronic direct marketing and targeted advertising on social media platforms.

6. Rights Regarding Personal Data

You have rights to access, rectify, erase, object to processing, restrict processing, and data portability. Contact our Group Data Protection Officer to exercise these rights or lodge complaints.

7. Confidentiality of Passwords

Please keep your password confidential and do not share it with others.

8. Links and Privacy Policies

We are not responsible for the privacy practices of linked websites. Review their policies before providing personal data.

9. Privacy Policy Updates

Any changes to our Privacy Notice will be posted on our website, with notifications provided when appropriate.

10. Contact Information

For questions or concerns about privacy practices or personal data, please reach out via our contact page.

Version dated 11 March 2024